our vacation planning process
Step by Step
In order to craft a one-of-a-kind luxury travel experience we like to make the whole planning process straightforward. Our success is based on transparency, honesty, hard work and little details. We are orchestrators. We set sails and you set the course... we may arrive to a sumptuous costly island or a deliciously simple one. During this planning we will make sure to gather enough information so we can match our expert advice with your preferences, ensuring you have a final trip that lives up to your dreams
Contact - Initial Request
Get inspired on our website and contact us via e-mail or phone. Tell us about some of your interests and vacation preferences so that your travel designer has a better focused starting point. If you don't feel like getting into detail, you can also leave us a message on our voicemail and we will contact you at your desired time range within 24 hours.
Handcrafted Travel Proposal
Based on your request / details you provided, we'll get to work and design a customised travel draft. The more preferences or interests you have stated, the more detailed our tailor made proposal will be. Our final goal is to ensure you have one-of-a-kind luxury travel experience in Spain and Portugal, a life enriching memory, so we can guarantee you will be impressed on this first approach.
Final Craft & Further Customisation
This is all about customisation, so at this stage we always need to hear your thoughts in order to refine the proposal to perfection. Is there anything your would like to modify or include in your travel itinerary? We may exchange emails, or arrange a phone or Skype conversation. With this feedback, we will further refine the final proposal, and once you're satisfied, we may continue with the payment process.
Deposit & Payment
At this point, we request a 30% percent total of the estimate plus the total cost of any eventual train or flight tickets. Upon receipt of the deposit, we confirm and secure key logistics and suppliers, such as flight arrangements, hotel reservations and transportation. All bookings are made in advance so you don't have to worry about any unexpected last-minute change. The outstanding final payment will be charged one month prior to your arrival. We accept payments by Wire Bank Transfer, Paypal and American Express Card.
Final Documents - Departure Arrangements
You will receive all booking confirmations and the final travel documents for your luxury travel experience in Spain and Portugal. This is when the excitement really begins, as your forthcoming holiday will seem realer than ever. Time to prepare yourself for a memorable trip.
Handcrafted Travel Proposal
As soon as you arrive at your destination you will be welcomed by our Terra Traditions Host, who will accompany you to your hotel while going through your itinerary, and provide useful directions and practical information that will help things go as smoothly as possible for you.
During your Trip
Have any burning question or any need for assistance? Our support team is always contactable 24/7 for anything you may need. On a daily basis, your guides will take care of all your trip logistics, as well as dealing with any unexpected complications you encounter. One of our customer service representatives will also check in every other day just to make sure everything is going according to your expectations.
Tell us all about your trip! Share feedback with us and other fellow travelers so we can continue enhancing our experiences. Your comments are highly valued and help us to continually improve our travel products and services.